This Privacy Policy explains how TWOROW.ai Inc. (“TWOROW.ai”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you access or use our mobile applications (iOS and Android), website, and related services (collectively, the “Services”). This policy is intended to provide transparency regarding our privacy practices and to help users understand their rights and choices. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
We collect information through several sources: information you voluntarily provide, information collected automatically through your use of the Services, and information received from third-party services where you choose to connect them.
When you create an account or use the Services, you may provide personal information including your name, email address, phone number (if provided), username, profile photo, and authentication credentials. You may also provide community or profile details such as neighborhood selection, preferences, and interests. Additionally, we collect user-generated content including posts, comments, messages, photos, videos, event listings, and business listings. Content you choose to share may be visible to other users depending on your privacy settings and the nature of the feature.
When you use the Services, we automatically collect certain technical and usage information. This may include device type, operating system, application version, IP address, device identifiers, language settings, and time zone. We also collect usage data such as pages viewed, features accessed, interactions within the app, crash reports, diagnostics, and performance analytics. This information helps us understand how the Services are used and improve reliability and functionality.
With your consent, we may collect location information to support location-based features. This may include approximate location (such as city or neighborhood) or precise location data if explicitly enabled through your device settings. Location data is used solely to provide relevant community features and may be disabled at any time through your device permissions.
We may receive limited information from third-party services such as authentication providers, analytics services, or infrastructure partners that support our operations. We do not purchase personal information from data brokers or resellers.
We use personal information to operate, maintain, and improve the Services. This includes creating and managing accounts, enabling communication and community interaction, personalizing content, monitoring performance, ensuring security, preventing fraud or misuse, responding to inquiries, sending service-related notifications, and complying with legal obligations. We do not use personal information for automated decision-making that produces legal or similarly significant effects.
We may share information in limited circumstances. This includes sharing information with other users based on your chosen settings, with service providers that perform services on our behalf such as hosting, analytics, customer support, and security, or where disclosure is required to comply with laws, regulations, or lawful requests. In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction subject to continued protection.
Our website and applications may use cookies, software development kits (SDKs), and similar technologies to support authentication, remember user preferences, analyze usage patterns, and monitor performance. These technologies are not used for cross-app or cross-site advertising tracking without consent where required by law.
Depending on your jurisdiction, you may have rights regarding your personal information. These may include the right to access, correct, or delete your information, withdraw consent for optional data collection, object to certain processing activities, or request data portability. Requests may be submitted using the contact information provided below.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide the Services, or comply with legal and regulatory requirements. When an account is deleted, personal information is removed or anonymized unless retention is required by law.
The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete it promptly.
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. Despite these safeguards, no system can be guaranteed to be completely secure.
Personal information may be stored or processed in Canada or in other jurisdictions where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place to protect personal information during international transfers.
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When updates are made, the effective date will be revised. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
TWOROW.ai – Privacy Team
Email: hello@tworow.ai
Website: www.tworow.ai